With video visits from AHN, you can access urgent care at home or on the go. Get help 24/7 on your computer, phone, or tablet.
24/7 Virtual Urgent Care
Get urgent care through a video visit.
With urgent care video visits, you can talk to an AHN provider about your symptoms and concerns from the convenience of home. You’ll receive quality care in minutes.
Urgent care video visits are available to anyone, including pediatric patients. You can schedule a video visit if you’re experiencing:
- Cold, flu, or COVID-19 concerns.
- Sinus problems.
- Back pain.
- Diarrhea or constipation.
- Vaginal irritation.
- Allergies.
- Rashes.
- UTIs.
- Eye irritation.
- Minor sprains.
Note: This is not a visit with your primary care physician (PCP). You will see an available physician or other licensed provider.
How to schedule an urgent care video visit
Whether you want to start an on-demand video visit or schedule a video visit for a later time, you have options for accessing care.
- Schedule on the MyChart app: Open the app and log in to your MyChart account. Click Menu, then 24/7 Video Visit. We recommend this option: it’ll give you the best connection.
- Schedule on the MyChart webpage: Log in to your MyChart account. Click Menu, then 24/7 Video Visit, and finally select 24/7 Virtual Urgent Care.
- Schedule without a MyChart account: You can also choose to have a visit as a guest
Scheduling a pediatric urgent care video visit
First, you’ll need proxy access to the child’s account. Log in to your MyChart account, click the Profile tab, then My Family Access. Follow the instructions based on the child’s age. Once you have access, log in to the child’s account to schedule the visit. For children under 13, a parent or guardian must be present for the visit.
Prepare for your urgent care video visit.
You can have your urgent care virtual visit on your phone, tablet, or PC — it’s up to you. If your personal computer is a Mac, we recommend using a mobile device instead.
Check your hardware in advance.
For the best connection, use the MyChart app on your phone or tablet; it’s compatible with Apple and Android devices. We also recommend connecting over Wi-Fi and closing all other apps. Don’t forget to double-check that your camera and microphone are working.
Helpful tips for your video visit
- Make sure you're in a quiet location.
- Write down questions before your visit.
- Make a list of any prescription and over-the-counter medications you take regularly.
- Keep a pencil and paper handy to write down notes and care instructions during your visit.
- Review your health insurance information to see what you’ll pay out of pocket for care. Many plans provide coverage similar to an in-person urgent care visit.**
Technical support
All patients, including those who don’t have a MyChart account, can get tech support through MyChart. Email the support team at mychart@ahn.org or call (412) 330-5524 and select option 3. You can call Monday – Friday, 7:00 AM – 5:00 PM, and Saturday – Sunday, 7:00 AM – 3:00 PM.
Have questions about MyChart?
Take a look at our FAQs or call the MyChart support team at 1-833-246-2478.
Schedule a video visit with your doctor.
While urgent care can help with quick needs, it’s important to see your PCP regularly. Don’t delay your normal appointment. Use MyChart or call (412) DOCTORS to schedule a video visit with your PCP today.
MyChart® is a registered trademark of Epic Systems Corporation and used with permission.
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Patients must be located within the state of Pennsylvania at the time of service to participate in a video visit through MyChart..
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Terms, conditions, fees, and messaging/data rates may apply.